Evolent's Patient Chart module is accessed by professionals on the provider side and on the payor side of care via their Care and Practice apps. Backend changes were off-limits due to tech debt, but the engineering team was re-coding the front-end as part of a platform migration.
As the UX lead for redesigning the Patient Chart module, I simplified confusing layouts and made workflows more efficient. The development teams needed perfect Axure prototypes in under two months.
• Led UX redesigns for Patient Chart
• Planned and implemented user interviews and live workflow observation
• Delivered pixel-perfect Axure prototypes
• Added new components to the design system
• Collaborated with Product, Engineering, and Market teams
I focused on delivering impactful improvements with minimal development team lift. I interviewed and followed real users through their workflows to uncover practical usability gaps, then translated those insights into new Axure prototypes grounded in our existing design system.
To avoid late-stage surprises, I established regular working sessions with the Product Owner, and aligned with her early and often. My prototypes gave developers absolute clarity, enabling smooth handoff and efficient execution.
I redesigned this page using heuristic best practices to help users find data quickly.
Restructured patient summary into clearly defined, card-based sections
Aligned labels left of data to support fast scanning
Prioritized key clinical data to better support task flow
Added hover/focus states to support keyboard navigation and screen reader use
Delivered a cleaner, more usable interface while constrained to front-end-only changes
While I completed my work on this as requested, my clinical background told me this Summary page could be used more effectively to summarize the patient's background and needs. After leaving Evolent, I redesigned it.
Simplifying Flags
CRITICAL INFO AT A GLANCE
I redesigned the Flags page to reduce unnecessary interactions and ease cognitive load.
Merged Active and Inactive Flags into a single, scrollable view
Introduced a card-based layout to give critical information more space
Added color-coded pills to highlight status at a glance
Replaced hidden accordions to reduce steps and speed up work
Enabled faster edits with inline actions directly on each card
Add Allergy Workflow
IMPROVED TASK EFFICIENCY
I redesigned this workflow to support faster, more efficient documentation.
Reorganized entry flow into a clear, top-down structure with other entries in view
Replaced a space-consuming multi-select with a compact dropdown
Ensured that all fields could be viewed above the fold
Outcomes
PRODUCT DESIGN SUCCESS
This redesign improved usability across clinical workflows, achieved fast wins with minimal dev lift, and introduced scalable design patterns for data-dense desktop screens, delivering real impact at enterprise scale.
LEARNINGS
During this project, I saw in practice how small design shifts can drive real usability gains at scale.
I also learned to negotiate design tradeoffs with Product Owners; sometimes “good enough” can create optimal outcomes when it reduces friction and supports business goals.
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